Website Troubles Plague Arkansas Signup Event

Oct 1, 2013

Enrollment for the Health Insurance Marketplace officially got underway Tuesday, but not without some problems.

Arkansans were invited to the Clinton School of Public Service to learn more about the program, set up as part of the federal healthcare law.

The Arkansas Insurance Department partnered with the school to host the event, to help people learn how much financial assistance they qualify for.

Insurance department Exchange Planning Manager Cynthia Crone, says an overwhelming response kept the enrollment website down much of the day.

"The not great news is that we haven't been able to enroll a lot of people today. The good news is the interest...people are are getting educated," said Crone.

Julie Norell was among those who came to the event to learn about her insurance options.

"I will sign up online probably but I'm going to look at the questions they ask you and find out exactly how much it costs. Get my ducks lined up so I'll be ready when the website comes back up," said Norell.

Licensed marketplace guides were there to assist and assure visitors that they will be able to sign up for insurance plans after opening day web traffic dies down.